Terms & Conditions of Sale
General
- The Winehaven is a trading business of K&K Ventures Private Limited (UEN: 202104529N) (“us” or “K&K“).
- An order placed by you for the purchase of wine and/or goods from us (an “Order”) constitutes an offer by you (“you” or the “Customer”) to purchase from us.
- You must be eighteen (18) years of age or older to purchase alcohol within Singapore and with us (including on our webshop (“Webshop“)). By placing an order with us (including on our Webshop), you confirm that you are over eighteen (18) years of age.
- Unless otherwise stated, prices listed for wines and/or goods are quoted in Singapore Dollars (SGD) on a per bottle basis. Prices include GST and any prevailing duties or governmental charges at the current rate. We reserve the right to amend the published prices without prior notice.
- All goods and services are offered subject to stock remaining unsold, and any currency and market fluctuations, changes in GST, prevailing duties and governmental charges. If we are unable to supply particular goods at a particular price, we will notify you through the contact details provided to us as soon as possible.
- We reserve the right, in our sole and absolute discretion, to accept or reject any Order made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on any marketing materials provided to you (including our Webshop), or an error of any kind in or relating to your Order.
- A contract for the sale and purchase of wine and/or goods from us (a “Contract”) shall only come into existence at the later of: (i) the point in time where an Order is accepted; and (ii) the point in time where the wine and/or goods subject to an Order are despatched to you.
- Full payment for an Order must be made prior to delivery confirmation.
- For Orders of $300 and above (per delivery address), free delivery to any Singapore address is offered. For Orders of below S$300 (per delivery address), a flat rate of S$30 (per delivery address) will be applicable for delivery to any Singapore address. We delivery in temperature-controlled vehicles.
- Please note that dates stated for pre-arrival wines are only estimated dates of arrival and are subject to changes due to release from suppliers, shipping and customs clearance. We will contact you as soon as possible once we are aware of any potential delays.
Cancellation and Returns
- Once an Order has been placed & accepted, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order. If your Order is not accepted, we will notify you by telephone or email and, if applicable, arrange for a full refund of any payment made by you to be processed. Please contact us at info@thewinehaven.sg.
- You undertake to inspect and examine any wine and/or goods within three (3) calendar days of delivery or collection. You will be deemed to have accepted the wine and/or goods as fulfilling an Order if you do not notify us of any errors or defects within three (3) calendar days of delivery or collection. You will not be entitled to reject the wine and/or goods thereafter for any reason.
- Due to the nature of wines (including older and/or high-value wines), wines may be corked or faulty. We regret we are unable to provide refunds for corked wines but, should you return the corked or faulty wine to us within three (3) calendar days of discovering the issue, we may following inspection of the bottle: (i) offer a replacement bottle of the same wine of the same vintage; or (ii) if (i) is not possible, offer credit on your next order on your next order of the value of the bottle.
Warranties and Nature of Wines
- We warrant that we have used reasonable endeavours to ensure that wines and/or goods sold by us are of satisfactory quality, having regard to their age, provenance and nature.
- We may provide provenance informaiton to you which has been provided by our suppliers; however, we are not able to test or verify any such information and make no warranty in relation to any such statements.
- We do not make any warranty as to: (i) the drinkability or taste of wines in the bottle as drinkability and taste are a matter of subjective opinion; (ii) technical or tasting notes provided to you; or (iii) any other description or advertising provided by us to you (including in any catalogue, price list or on our Web Shop) as these are provided for the sole purpose of giving an approximate idea of the wine and/or goods referred to in them.
- You acknowledge and accept that wines and/or goods sold by us may be subject to defects, imperfections, shortages, and normal wine faults (such as cork taint), and that the provisions of the “Cancellation and Returns” section above are the only remedies in respect of such defects, imperfections, shortages and normal wine faults.
- We do not accept liability for minor or inconsequential defects or imperfections.
- You accept that these terms are reasonable in all circumstances given the nature of wines and/or goods sold by us to you.
Miscallaneous
- To the furthest extent permitted by law, we disclaim all and any liability to you or any other person under any circumstances (including any direct and indirect loss of use, profit, revenue, interest, goodwill, data, incidental or consequential loss, or personal injury or death) for any goods or services provided to you by us.
- We reserve the right in our sole discretion to amend these terms and conditions at any time. Any such amendments shall not impact any existing Orders that have been accepted in accordance with the above.
- If any provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, it shall not affect the enforceability or validity in that jurisdiction (or any other jurisdiction) of any other provision of these terms and conditions.
- These terms and conditions are governed by the laws of Singapore.